Frequently Asked Questions
Everything you need to know about your Japam shopping experience.
How can I track my Japam order?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a refund or size exchange.
Do you offer international shipping?
Yes, Japam ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At Japam, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled fabrics, and we are working toward 100% sustainability by 2025.